It's one thing to have the tools, it's another to know how to use them. To make sure you get the most out of your MasterWorks experience, we provide a comprehensive service program, complete with live support.

Software Support

Our support team is made up of former school board employees, technicians and software developers. Your maintenance agreement with MasterWorks gives you unlimited access to all of them. That means there's no guessing at a solution to your service query. And since there are no add-ons, no minimum charges, and no ticking clocks, we don't give up until you have the information you need.

Training

A school board is an ever-changing entity. Turnover, transfers, and re-assignments all contribute to that change. Training gives you the adaptability to meet it head-on. MasterWorks offers training in all aspects of our software, in a variety of formats. Whether it's at your office, in our facility, or online, MasterWorks can accommodate your training needs.

Workshops

Since a key component of the MasterWorks software suite is its reporting tool, we offer reporting tool workshops. Hosted regularly, the workshops provide education on customizing reports and communications. We group attendees by job function to ensure relevance in our examples and exercises.

Payroll Audits

MasterWorks Payroll system is powerful. With that power comes complexity. But that doesn't mean it's hard to use. It simply means that the necessary level of flexibility has been built-in to allow it to do almost anything. To take full advantage of that flexibility, we have payroll consultants that can review your business rules to ensure you get the most out of your system. Our Payroll specialist comes backed with over 15 years of experience on MasterWorks software.